Consumer protection

This includes policy solutions that address technical and delivery security, reduce predatory lending, increase disclosure of information, and promote efficient dispute settlement, data protection and enhanced comparability of offers. While access to financial services is on the rise, consumer protection and representation are often non-existent or weak in developing economies.

Policy solutions to address these weaknesses should use the full sale of options to increase consumer protection, including consumer education and awareness-campaigns, international cooperation, and legislative responses and supervision. For example, South Africa has set up a complaint-driven enforcement model, including the establishment of a call center for consumer complaints and a number of Ombudsmen for alternative, non-court dispute resolutions, including in the areas of credit information and banking services.